Return Policy

We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy:

Eligibilityfor Returns

Time Frame:
Customers have up to 30 days from the date of purchase to return their items.

Condition:
Items must be returned in unused and sellable condition. This means that the product should be in its original packaging, with all tags and labels attached, and without any signs of use or damage.

Exclusions:
Grocery products are not eligible for return. Due to the perishable nature of these items, all sales on grocery products are final.

How to Return an Item

Request a Return:
Contact our customer service team to initiate a return. You can reach us via email at info@mytopline.co.uk.

Prepare Your Return:
Ensure the item is securely packaged to avoid damage during transit.
Include the original packing slip or proof of purchase.

Shipping Your Return:
Send the package to the return address provided by our customer service team.
We recommend using a trackable shipping method to ensure the safe arrival
of your return.

Refunds

Processing Time:
Once we receive and inspect the returned item, we will process your refund.
This can take up to 7 business days.

Refund Method:
Refunds will be issued to the original payment method used during the
purchase. Please note that it may take additional time for your bank or
credit card company to process and post the refund to your account.

Exchanges

If you wish to exchange an item, please follow the same return process and indicate your preference for an exchange. Once we receive the returned item, we will process the exchange and ship the new item to you, subject to availability.

Additional Information

Non-Returnable Items:
In addition to grocery products, any items marked as final sale or non-returnable on the product page cannot be returned.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Thank you for shopping with us. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.